To qualify for our returns policy, the following return conditions apply:
- Unused products can be returned within 14 days of receipt.
- Products must arrive to us unopened and in good condition.
- Only orders with a value higher than €10 (excl. shipping costs) are eligible for returns.
- The costs of returning the item will be borne by the consumer.
If you would like to use our returns policy, please follow the steps below:
1. Contact us via our contact form. Mention here that you want to return your order. It is important to mention your full name, order reference, product details (name and quantity of product) here.
2. You will receive an email as soon as possible with the address where you can return the goods and the amount you will receive back for the products.
3. Make sure you send the products in a sturdy envelope and the address is clearly stated and clearly write your own details in or on the return package so that it is clear to us who it is from. Tattastic is not liable for lost returns.
4. You will receive the amount of your return refunded to your account within a few days.